Delivery Information

Same day delivery:

Same day delivery
Orders placed by 12:00 pm are delivered the same day at around 06:00 pm to 07:00 pm (Subject to availability of time-slots), except for Sundays.
Orders placed between 12:00 pm to 06:00 pm will be delivered next day at around 3:00 pm.
Orders placed after 12:00 pm on Saturdays or orders placed on Sundays will be delivered on Monday between 6:00 pm to 7:00 pm

Scheduled Delivery:

You can always schedule your order to be delivered at particular time by providing time range in order notes on the checkout page (not valid for same day deliveries).

Delivery Charges:

Delivery is free for orders more than or equals to Rs.1000. For orders amounting less than Rs.1000, service charge of Rs.99 applies.

What are the days and timings for delivery?

What are the days and timings for delivery?
We provide delivery in all seven days of the week. Our delivery time slots are as follows.
Monday – Saturday
10 am – 12 pm
2 pm – 4 pm
4 pm – 6 pm
6 pm – 8 pm

Sunday
10 am – 12 pm
2 pm – 4 pm
4 pm – 6 pm
You can select any of the above timeslots for the delivery of your order while checking out. The available of timeslot will depend upon the time of your order e.g. if you order before 10 am, you will see all four time slots for the day, but if you order after 10 am you will see three time slots for the day i.e. 2 pm – 4 pm, 4 pm – 6 pm and 6 pm – 8 pm and one timeslot for the next day i.e. 10 am – 12 pm.
If still, any of the slots is not being shown, it means we are fully booked for that slot and will be able to deliver your groceries in the next available time slot.

What about other hidden costs (sales taxes etc)?

There are no extra taxes or hidden cost. The prices mentioned on the website are the final prices.

What happens if you’re late?

We assure you that we will try our best to deliver on time. However, if we will be running late due to unavoidable circumstances like vehicle breakdown or traffic, our customer service team will get in touch with you and let you know promptly.

What happens if I’m not available when you deliver?

We will be delivering your order according to the time slot you will select. However, if you’re unavailable we will reschedule the delivery. A fee of Rs. 150 will be charged for the second attempt of delivery.

Can I change my delivery slot?

Yes, your delivery date and slot can be changed by contacting our customer service team on 021-38771611 or emailing us at cs@qne.com.pk. However, you can also edit your order by clicking on my orders option. Click on the edit button and select the first available time slot. If the order timing is changed once the order is dispatched, a fees of Rs. 50 will be added to the bill.

Who will deliver my order?

At Xidmat Mart, we have our own fleet of delivery vans, bikes and friendly representatives. We will pack your order with care and deliver it right to your doorstep with a smile.